By Andrew Kupperman
About 75% of business technology implementations fail to achieve the goals established before an organization decided to purchase technology. One of the main goals that is common across organizations is providing employees a better experience at work. This particular goal can tend to have a low success rate.
I’ve discussed in other blog posts that technology is merely a tool to attain this goal. If your organization has the cornerstones of sound strategy, buy-in at all levels, and a support structure, then you are going to be more likely to succeed. But why is this employee experience so important? And how is the workforce technology industry changing to accommodate the ultimate employee experience at work?
I’ve seen Josh Bersin, formerly of Deloitte, speak a few times now about the change in the way we work. Every time I get a better and clearer sense about why this is such an important topic, so I wanted to share one of his recent articles about what’s happening in the workforce tech industry to tackle the employee experience conundrum.