Classification: Full-time, non-exempt

Wage: $35,000-$45,000 DOE

Job Summary:
We are looking for an Account Specialist in our growing Employer Services division that has experience and knowledge in the areas of HR and Benefits. A successful candidate is a multi-tasking, self-starter who can easily adapt to the changing needs of our clients, and develop actionable ideas that will help our division successfully grow. As an Employer Services Account Specialist, you will be responsible for providing a high level of customer service, in conjunction with performing administrative functions. This role is a major part of a collaborative team, but needs to be able to work independently as well.

Success Factors: 1st 6 months
Become aware of and understand company culture so goals and objectives can be reached inaccordance with the Company’s mission, vision, and strategic plan
Regular sessions to learn and develop position and responsibilities
Work on becoming proficient in multiple systems and areas such as benefit administration,onboarding, reporting, and more
Working with and learning about a diverse client base
Provide customer service support to internal and external customers
Collaborate within the internal team when implementing new client services
Learn about Benefit Compliance in order to assist clients in meeting compliance requirements
Process Documentation

Some of the KSA’s which might help you be successful in this position
Computer proficiency and technical aptitude with the ability to use Microsoft products
Ability to work within multiple systems and adaptability to embrace new technology
Project management skills and experience
Proven ability to work effectively in a team environment with co-workers and managers
Capability of effective planning and priority setting
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
Strong analytical skills and a thorough knowledge of benefit plans and compliance
Knowledge and application of benefits plans
Knowledge of benefit rules and regulations
Excellent communication (verbal and written) and organization skills
Detail oriented, with the ability to efficiently and accurately transfer data from different formats
Provide a high-level of customer service

Preferred Education and Experience
Two to three years working and training in the field of human resources or benefits is greatly valued.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Must have own vehicle and Alaska Driver’s License, and insurance to visit client worksites as needed.

Work Environment
This job operates in a professional office environment. The position requires frequent use of office equipment such as computers, phones, photocopiers, and fax machines. Potential for remote work available.

Physical Demand
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Expected Hours of Work
Days and hours of our office are Monday through Friday, 8:00 a.m. to 5 p.m. This position is meant to be full-time (approximately 40 hours per week) within those hours.