SUMMARY:

A self-starter who performs a variety of administrative and staff support duties.


DUTIES AND RESPONSIBILITIES:

 Serve as the first point of contact for greeting and seeing to the needs of clients, visitors, and people going in and out of the office on a daily basis and through incoming telephone calls.

 Receive & direct telephone calls and relay pertinent messages to others while maintaining accuracy, clarity and confidentiality.

 Assess the various needs and purposes of the clients and direct them to the proper sources in order to address their concerns.

 Provide general administrative duties: mailing, faxing, photocopying, printing and making sure client contacts are up to date.

 Receive, obtain and store pertinent client information on our in-house client database and ensure validity, completeness, accuracy and confidentiality of these records.

 Ensure the proper filing of pertinent documents for online server and client database.

 Plan, coordinate and organize meetings and conferences within the department and with clients/partners.

 Open office promptly at 8:00 AM and close it at 5:00 PM each working day. Timeliness is a critical function in this position.

 Perform miscellaneous job-related duties as assigned.


KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

 Must be able to handle a high volume of calls/ in person clients leading up to and during Open Enrollment.

 Must have a positive attitude, work well with others, and dependable work ethic.

 Able to multi-task and prioritize competing projects.

 Ability to work independently with little supervision.

 Must be organized and responsible.

 Ability to analyze and solve problems.

 Ability to think outside the box and use creativity.

 Ability to utilize standard office equipment.

 Proficiency with personal computers and related software applications. Specifically strong proficiency with Windows operating system, Microsoft Outlook, Excel, and Word.

 Proficiency with standard office equipment to include copier, scanners, fax machines, and printers.

 Ability to communicate effectively, both orally and in writing; use professional phone etiquette.

 Ability to effectively manage time and limit personal use of phone and computer.

 Must maintain a professional appearance.

 Prior office experience preferred.


EDUCATION & LICENSING REQUIREMENT:

 Must have a high school diploma or GED.

 Valid Driver’s License


WORKING CONDITIONS AND PHYSICAL EFFORT:

 Work is normally performed in a typical interior/office work environment.

 Very limited physical effort required; some bending and light lifting will be required.

 No or very limited exposure to physical risk.

 Applicants should be able to provide at least three professional references upon request.

 This is a full-time position. Days and hours of work Monday through Friday, 8:00 a.m. to 5 p.m.


*Please note that a background check will be performed on any candidates who are offered a position with RISQ Consulting.