Careers - RISQ Consulting

CAREERS with RISQ

RISQ Consulting is the largest and fastest growing insurance brokerage in Alaska.

Discover the RISQ Difference

RISQ Consulting is the largest and fastest growing insurance brokerage in Alaska. We are always looking for top talent to join our team. Our passionate leadership team, enthusiastic atmosphere, and competitively dynamic benefits package are just the start of why we all love it at RISQ Consulting. If insurance is your thing, you enjoy helping others, and being surrounded by great people, RISQ Consulting might be the place for you.

Available Positions at RISQ

Receptionist

Reports To: Employee Benefits Service Manager

Primary Functions: Perform reception and administrative functions for all departments.

Duties and Responsibilities:

1. Become aware of and understand company culture so goals and objectives can be reached in accordance with the company’s mission, vision, and strategic plan.

2. Regular sessions to learn and develop position and responsibilities as well as office policies & procedures.

3. Provide customer service support to internal and external customers.

4. Manage phone system and incoming calls for multiple departments.

5. Serve as the first point of contact for greeting and seeing to the needs of clients, visitors, and people going in and out of the office on a daily basis.

6. Provide general administrative duties: mailing, faxing, scanning, printing, etc.

7. Process incoming and outgoing mail.

8. General office areas to be kept safe, organized, and clean: client areas, conference rooms, and break room.

9. Assist teams with setting up policy binders and materials for client meetings.

10. Manage company general email inbox.

11. Perform miscellaneous job-related duties and special projects as assigned.

Requirements

Education: High School Diploma or the recognized equivalent in.

Creditable Experience in Lieu of Education: Two to three years working and training in the employee benefits and/or commercial insurance field and/or customer service is greatly valued.

Experience/Skills:

• State of Alaska Insurance Producer License, preferred.

• Computer proficiency and technical aptitude with the ability to use Microsoft products.

• Experience with multiple workforce technology systems and adaptability to embrace new technology.

• Proven ability to work effectively in a team environment with co-workers and managers.

• Capability of effective planning and priority setting.

• Ability to manage several complex projects while working under pressure to meet deadlines.

• Excellent communication (verbal and written) and organization skills.

Expected Hours of Work: Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

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Employee Benefits Account Specialist

Reports To: Employee Benefits Service Manager

Primary Functions: Perform administrative functions.

Duties and Responsibilities:

1. Become aware of and understand company culture so goals and objectives can be reached in accordance with the company’s mission, vision, and strategic plan.

2. Regular sessions to learn and develop position and responsibilities.

3. Provide customer service support to internal and external customers.

4. Manage, respond, and organize 40+ calls and or emails per day.

5. Accurately creating illustrations, formulas, and formatting in MS-Excel

6. Provide a high level customer service that involves but is not limited problem solving, critical & analytical thinking, emotional intelligence and a strong sense of self awareness

7. Thorough analytical understanding for various components of employee benefit packages e.g. ERISA compliance, insurance product offerings, and all types of funding mechanisms.

8. Proficient in entering data and updating account information in our client management system

9. Obtaining Life and Health Insurance License within 90-days of being hired

10. Working closely with consultants to organize and prepare for client meetings

11. Develop client/carrier relationships to progress the client experience for our services

12. Completing HIPAA training

13. Identify policy discrepancies, policy check-in

14. Respond to client and carrier questions within his/her ability

15. Communicate with Account Manager concerning items on client insurance policies

16. Complete required continuing education to maintain license requirements.

Requirements

Education: High School Diploma or the recognized equivalent in.

Creditable Experience in Lieu of Education: Two to three years working and training in the employee benefits field and/or customer service is greatly valued.

Experience/Skills:

• State of Alaska Life and Health Insurance License, preferred.

• Computer proficiency and technical aptitude with the ability to use Microsoft products.

• Experience with multiple workforce technology systems and adaptability to embrace new technology.

• Project management skills and experience.

• Proven ability to work effectively in a team environment with co-workers and managers.

• Capability of effective planning and priority setting.

• Ability to manage several complex projects while working under pressure to meet deadlines.

• Strong analytical skills and a thorough knowledge of benefit plans concepts, and human resource actions.

• Excellent communication (verbal and written) and organization skills.

Expected Hours of Work: Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

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Commercial Customer Service Representative II

Reports To: Commercial Lines Manager

Primary Functions: Perform administrative functions.

Duties and Responsibilities:

1. Become aware of and understand company culture so goals and objectives can be reached in accordance with the company’s mission, vision, and strategic plan.

2. Regular sessions to learn and develop position and responsibilities.

3. Provide customer service support to internal and external customers.

4. Perform insurance functions necessary to support an Account Manager to include, but not limited to, processing claims, billings, file maintenance, audits & policy changes

5. Prepare reports and or schedules of insurance

6. Sets and follows up on suspense items

7. Complete and issue form letters

8. Set-up insurance policy binders

9. Issue LPR/Cancellations

10. Order Loss Runs

11. Develop client/carrier relationships to progress the client experience for our services

12. Assist in renewal of direct bill existing accounts

13. Able to handle Finance Contracts

14. Identify policy discrepancies, policy check-in

15. Respond to client and carrier questions within his/her ability

16. Communicate with Account Manager concerning items on client insurance policies

17. Support 2-6 account managers with routine tasks

18. Complete required continuing education to maintain license requirements.

Requirements

Education: High School Diploma or the recognized equivalent in.

Creditable Experience in Lieu of Education: Two to three years working and training in the commercial insurance field and/or customer service is greatly valued.

Experience/Skills:

• State of Alaska P&C Insurance License, preferred.

• Computer proficiency and technical aptitude with the ability to use Microsoft products.

• Experience with multiple workforce technology systems and adaptability to embrace new technology.

• Project management skills and experience.

• Proven ability to work effectively in a team environment with co-workers and managers.

• Capability of effective planning and priority setting.

• Ability to manage several complex projects while working under pressure to meet deadlines.

• Strong analytical skills

• Excellent communication (verbal and written) and organization skills.

Expected Hours of Work: Days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m.

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Senior Account Manager

Reports To: Commercial Lines Manager

Primary Functions: Perform insurance support functions

Duties and Responsibilities:

1. Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, audits, new business & renewals.

2. Manages the insurance renewal and marketing calendar for 80-100 accounts, generally mid to larger sized accounts, or a book revenue of $450,000 over.

3. Provide technical assistance, marketing and direct account services to Account Executive or servicing team.

4. Serve as Account Executive on smaller accounts as determined by lead Account Executive/Producer.

5. Perform claim review, marketing and billing processes.

6. Initiate renewal procedures for existing accounts.

7. Experienced with a full range of insurance service and processing functions.

8. Strong command or wide range of commercial insurance coverages and markets.

9. Advanced user of agency management system (EPIC) and IR.

10. Communicate orally and in writing with co-workers, clients and insurance companies regarding insurance programs.

11. Must have a good understanding of the insurance companies for placement of coverage through the marketing process.

12. Assist with training of new Customer Service Representatives & Account Manager I & II, and assist in the duties of the Account Executive in his/her absence.

13. Perform review of the clients account to determine gaps in coverage.

14. Cross sell other insurance products offered by the agency.

15. Completes surplus lines filings.

16. Makes visits to clients as requested by producer.

17. Assists Producer/AE or other AMs on the team with client servicing needs on other accounts.

18. Responds to client and carrier questions and service needs via telephone, email or mail. Fully understands the role and functions of the commercial insurance broker.

19. Adheres to agency standards, policies and procedures.

20. Perform other duties as assigned.

Requirements

Education: High school graduate or equivalent; college degree preferred.

Creditable Experience in Lieu of Education: 5 years as a Commercial Insurance Account/Client Manager.

Experience/Skills: Experienced in personal computer operations, including internet and Microsoft product, with advanced ability with Word, Excel and PowerPoint Strong facility with multiple technology systems and carrier websites. Ability to communicate well orally and in writing. Must possess Property/ Casualty license. Minimum of ten years’ experience in commercial insurance in brokerage environments. Ability to multi-task. Possess strong customer service skills, organizational skills. Possess good reasoning abilities. Strong facility with numbers and mathematical calculations. Able to research risk issues and solve problems. Ability to work independently with minimum supervision and as a team participant. Be able to direct work to Customer Service Representative. Must have ability to back-up Account Executive in periods of absences. Works well with producers. Has a desire to continue to learn. Takes direction well. Be proficient in all aspects of agency product administration.

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Commercial Account Manager II

Reports To: Commercial Lines Manager

Primary Functions: Perform insurance support functions

Duties and Responsibilities:
1. Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, audits, new business & renewals.
2. Strong command of a full range of commercial insurance coverages
3. Good command of commercial markets
4. Advanced user of agency management system (EPIC), IR or similar systems at other brokers.
5. Manages the insurance renewal and marketing calendar for 50-120 accounts, or a book revenue of $250,000 to $450,000.
6. Ability to enter data into Accord forms and carrier websites and communicate with underwriters.
7. Manage a full load of accounts as an Account Manager, including handling all service requests, marketing coverages, reviewing quotes, creating proposals and binding coverage.
8. Resolve client-billing questions and follow up on collection of premium.
9. Review non-standard certificate requests from the client.
10. Complete necessary surplus line filings.
11. Review list of accounts that renew in 120 day for marketing decisions.
12. Serve as Account Executive on smaller "C" accounts.
13. Communicate orally and in writing with co-workers, clients and insurance companies regarding insurance programs.
14. Must have a good understanding of the insurance companies for placement of coverage through the marketing process.
15. Assist with training of new Customer Service Representatives & Account Manager I, and assist in the duties of the Account Executive in his/her absence.
16. Assist Producer/AE or other AMs on the team with client servicing needs on other accounts.
17. Perform review of the clients account to determine gaps in coverage.
18. Cross sell other insurance products offered by the agency.
19. Adheres to agency policies and procedures.
20. Perform other duties as assigned.

Requirements

Education: High school graduate or equivalent; college degree preferred.
Creditable Experience in Lieu of Education: 4 years in Commercial insurance

Experience/Skills:
Experience in personal computer operations, including internet and Microsoft product, advanced use of Word, Excel and basic use of PowerPoint. Minimum six years of experience in commercial insurance in a brokerage environment. Ability to communicate well orally and in writing. Must possess Property/Casualty license. Ability to multi-task. Possess strong customer service skills, organizational skills. Possess good reasoning abilities. Ability to work independently with minimum supervision and as a team participant. Must hold a CISR designation and is pursuing further industry designations such as the CIC, CRIS or other higher education. Be able to direct work to Customer Service Representative. Must have the ability to back-up the Account Executive in periods of absences for client contact. Be proficient in all aspects of agency product administration.

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Affiliate Your Office or Sell Your Book

Are you are thinking about retirement, selling your book, or wanting to connect with the largest and fastest growing Alaskan insurance brokerage? If so, RISQ Consulting may be the option for you. We have the resources and expertise available today to support clients of any size and industry. Call us today to discuss your options.

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