CAREERS with RISQ

RISQ Consulting is the largest and fastest growing insurance brokerage in Alaska.

Discover the RISQ Difference

RISQ Consulting is the largest and fastest growing insurance brokerage in Alaska. We are always looking for top talent to join our team. Our passionate leadership team, enthusiastic atmosphere, and competitively dynamic benefits package are just the start of why we all love it at RISQ Consulting. If insurance is your thing, you enjoy helping others, and being surrounded by great people, RISQ Consulting might be the place for you.

Available Positions at RISQ

Employer Services Account Specialist

Classification: Full-time, non-exempt

Wage: $35,000-$45,000 DOE

Job Summary:
We are looking for an Account Specialist in our growing Employer Services division that has experience and knowledge in the areas of HR and Benefits. A successful candidate is a multi-tasking, self-starter who can easily adapt to the changing needs of our clients, and develop actionable ideas that will help our division successfully grow. As an Employer Services Account Specialist, you will be responsible for providing a high level of customer service, in conjunction with performing administrative functions. This role is a major part of a collaborative team, but needs to be able to work independently as well.

Success Factors: 1st 6 months
Become aware of and understand company culture so goals and objectives can be reached inaccordance with the Company’s mission, vision, and strategic plan
Regular sessions to learn and develop position and responsibilities
Work on becoming proficient in multiple systems and areas such as benefit administration,onboarding, reporting, and more
Working with and learning about a diverse client base
Provide customer service support to internal and external customers
Collaborate within the internal team when implementing new client services
Learn about Benefit Compliance in order to assist clients in meeting compliance requirements
Process Documentation

Some of the KSA’s which might help you be successful in this position
Computer proficiency and technical aptitude with the ability to use Microsoft products
Ability to work within multiple systems and adaptability to embrace new technology
Project management skills and experience
Proven ability to work effectively in a team environment with co-workers and managers
Capability of effective planning and priority setting
Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
Strong analytical skills and a thorough knowledge of benefit plans and compliance
Knowledge and application of benefits plans
Knowledge of benefit rules and regulations
Excellent communication (verbal and written) and organization skills
Detail oriented, with the ability to efficiently and accurately transfer data from different formats
Provide a high-level of customer service

Preferred Education and Experience
Two to three years working and training in the field of human resources or benefits is greatly valued.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Must have own vehicle and Alaska Driver’s License, and insurance to visit client worksites as needed.

Work Environment
This job operates in a professional office environment. The position requires frequent use of office equipment such as computers, phones, photocopiers, and fax machines. Potential for remote work available.

Physical Demand
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus.
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Expected Hours of Work
Days and hours of our office are Monday through Friday, 8:00 a.m. to 5 p.m. This position is meant to be full-time (approximately 40 hours per week) within those hours.

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Senior Commercial Account Manager

Reports To: Commercial Lines Manager

Primary Functions: Perform insurance support functions

Duties and Responsibilities:
1. Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, audits, new business & renewals.
2. Manages the insurance renewal and marketing calendar for 80-100 accounts, generally mid to larger sized accounts, or a book revenue of $450,000 over.
3. Provide technical assistance, marketing and direct account services to Account Executive or servicing team.
4. Serve as Account Executive on smaller accounts as determined by lead Account Executive/Producer.
5. Perform claim review, marketing and billing processes.
6. Initiate renewal procedures for existing accounts.
7. Experienced with a full range of insurance service and processing functions.
8. Strong command or wide range of commercial insurance coverages and markets.
9. Advanced user of agency management system (EPIC) and IR.
10. Communicate orally and in writing with co-workers, clients and insurance companies regarding insurance programs.
11. Must have a good understanding of the insurance companies for placement of coverage through the marketing process.
12. Assist with training of new Customer Service Representatives & Account Manager I & II, and assist in the duties of the Account Executive in his/her absence.
13. Perform review of the clients account to determine gaps in coverage.
14. Cross sell other insurance products offered by the agency.
15. Completes surplus lines filings.
16. Makes visits to clients as requested by producer.
17. Assists Producer/AE or other AMs on the team with client servicing needs on other accounts.
18. Responds to client and carrier questions and service needs via telephone, email or mail. Fully understands the role and functions of the commercial insurance broker.
19. Adheres to agency standards, policies and procedures.
20. Perform other duties as assigned.

Requirements
Education: High school graduate or equivalent; college degree preferred.
Creditable Experience in Lieu of Education: 5 years as a Commercial Insurance Account/Client Manager.

Experience/Skills:
Experienced in personal computer operations, including internet and Microsoft product, with advanced ability with Word, Excel and PowerPoint Strong facility with multiple technology systems and carrier websites. Ability to communicate well orally and in writing. Must possess Property/ Casualty license. Minimum of ten years’ experience in commercial insurance in brokerage environments. Ability to multi-task. Possess strong customer service skills, organizational skills. Possess good reasoning abilities. Strong facility with numbers and mathematical calculations. Able to research risk issues and solve problems. Ability to work independently with minimum supervision and as a team participant. Be able to direct work to Customer Service Representative. Must have ability to back-up Account Executive in periods of absences. Works well with producers. Has a desire to continue to learn. Takes direction well. Be proficient in all aspects of agency product administration.

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Commercial Account Manager II

Reports To: Commercial Lines Manager

Primary Functions: Perform insurance support functions

Duties and Responsibilities:
1. Perform insurance functions necessary to support the agency to include, but not limited to, processing claims, premiums, refunds, billings, file maintenance, policy changes, audits, new business & renewals.
2. Strong command of a full range of commercial insurance coverages
3. Good command of commercial markets
4. Advanced user of agency management system (EPIC), IR or similar systems at other brokers.
5. Manages the insurance renewal and marketing calendar for 50-120 accounts, or a book revenue of $250,000 to $450,000.
6. Ability to enter data into Accord forms and carrier websites and communicate with underwriters.
7. Manage a full load of accounts as an Account Manager, including handling all service requests, marketing coverages, reviewing quotes, creating proposals and binding coverage.
8. Resolve client-billing questions and follow up on collection of premium.
9. Review non-standard certificate requests from the client.
10. Complete necessary surplus line filings.
11. Review list of accounts that renew in 120 day for marketing decisions.
12. Serve as Account Executive on smaller "C" accounts.
13. Communicate orally and in writing with co-workers, clients and insurance companies regarding insurance programs.
14. Must have a good understanding of the insurance companies for placement of coverage through the marketing process.
15. Assist with training of new Customer Service Representatives & Account Manager I, and assist in the duties of the Account Executive in his/her absence.
16. Assist Producer/AE or other AMs on the team with client servicing needs on other accounts.
17. Perform review of the clients account to determine gaps in coverage.
18. Cross sell other insurance products offered by the agency.
19. Adheres to agency policies and procedures.
20. Perform other duties as assigned.

Requirements

Education: High school graduate or equivalent; college degree preferred.
Creditable Experience in Lieu of Education: 4 years in Commercial insurance

Experience/Skills:
Experience in personal computer operations, including internet and Microsoft product, advanced use of Word, Excel and basic use of PowerPoint. Minimum six years of experience in commercial insurance in a brokerage environment. Ability to communicate well orally and in writing. Must possess Property/Casualty license. Ability to multi-task. Possess strong customer service skills, organizational skills. Possess good reasoning abilities. Ability to work independently with minimum supervision and as a team participant. Must hold a CISR designation and is pursuing further industry designations such as the CIC, CRIS or other higher education. Be able to direct work to Customer Service Representative. Must have the ability to back-up the Account Executive in periods of absences for client contact. Be proficient in all aspects of agency product administration.

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Affiliate Your Office or Sell Your Book

Are you are thinking about retirement, selling your book, or wanting to connect with the largest and fastest growing Alaskan insurance brokerage? If so, RISQ Consulting may be the option for you. We have the resources and expertise available today to support clients of any size and industry. Call us today to discuss your options.

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This form collects your name, phone, and email address so we may contact you about your request. Please read our Privacy Policy to find out how we protect and manage your data.
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