By Andrew Kupperman
About 75% of business technology implementations fail to achieve the goals established before an organization decided to purchase technology. One of the main goals that is common across organizations is providing employees a better experience at work. This particular goal can tend to have a low success rate.
I’ve discussed in other blog posts that technology is merely a tool to attain this goal. If your organization has the cornerstones of sound strategy, buy-in at all levels, and a support structure, then you are going to be more likely to succeed. But why is this employee experience so important? And how is the workforce technology industry changing to accommodate the ultimate employee experience at work?
I’ve seen Josh Bersin, formerly of Deloitte, speak a few times now about the change in the way we work. Every time I get a better and clearer sense about why this is such an important topic, so I wanted to share one of his recent articles about what’s happening in the workforce tech industry to tackle the employee experience conundrum.
For most private employers in Alaska, there is no state law that requires or prohibits workplace testing for drugs or alcohol. However, employers that choose to implement workplace testing programs in the state may gain protection against lawsuits if they voluntarily comply with requirements under the Alaska drug testing law. Alaska employers that conduct workplace drug testing should also consider certain provisions under the state’s legalized marijuana and disabilitylaws.
This Employment Law Summary provides a general overview of the state laws that may affect employers when they test employees or applicants for drugs or alcohol in Alaska.
LEGALIZED MARIJUANA AND DISABILITY LAWs
Under the Alaska Medical Uses of Marijuana Act, certain individuals, called “registered patients” may obtain the state’s permission to use marijuana for medical purposes. In addition, Alaska’s Regulation of Marijuana Act allows individuals age 21 or older to use marijuana for recreational purposes in the state.
Neither of these laws require employers to accommodate marijuana use in their employees’ workplaces. The recreational marijuana law also specifies that it does not affect employers’ rights to have policies restricting the use of marijuana by employees. In general, this means that employers in Alaska are not prohibited from taking adverse employment actions against a job applicant or employee based solely on the fact that he or she tests positive for marijuana.
However, employers should be aware that the state’s medical marijuana law may prohibit them from taking adverse employment actions against an individual based solely on the fact that he or she is or has applied to be a registered patient under the medical marijuana law. While the law does not provide a specific cause of action against employers, it does state that a person may not be subject to “penalty in any manner” for applying to become a registered patient.
Also, employers that take adverse actions against registered patients based on their off-duty marijuana use may face complaints or lawsuits under Alaska’s Human Rights Law. Under this law, employers that conduct workplace testing must ensure that their testing programs do not result in unlawful discrimination based on physical or mental disability. Alaska courts have not specifically addressed whether the Human Rights Law requires employers to accommodate off-duty medical marijuana use by employees who are registered patients.
ALASKA DRUG TESTING LAW
Alaska’s drug testing law does not require any employers to conduct workplace drug or alcohol testing. Instead, it establishes guidelines that employers in the state may follow to gain protection against certain lawsuits related to testing they conduct. Specifically, an employer that satisfies all of the law’s requirements may not be sued for:
- • Actions taken in good faith against an individual based on a positive drug test or alcohol impairment test;
- • Failure to conduct a test or to test for a specific drug or other controlled substance;
- Failure to test for or detect a specific drug or other substance; a medical condition; or a mental, emotional, or psychological disorder or condition; or
- • Termination or suspension of its drug or alcohol prevention or testing program.
These protections also apply to Alaska employers that are subject to and comply with any state or federal requirements to have a workplace testing program, even if the required program is not consistent with the Alaska drug testing law.
WRITTEN POLICY REQUIREMENTS
To comply with Alaska’s drug testing law, an employer must not initiate any workplace testing program until at least 30 days after it has:
- Established a written drug and alcohol testing policy;
- Notified all of its employees of its intent to implement the policy; and
- Provided a copy of its written policy to each employee subject to testing (or made the written policy available in the same manner as it informs employees of other personnel practices, such as by including it in a personnel handbook or manual or posting it in a place accessible to employees.
The law requires an employer’s written policy on drug and alcohol testing to include, at minimum:
- A statement of the employer’s policy respecting drug and alcohol use by employees;
- A description of the employees or prospective employees who are subject to testing;
- The circumstances under which testing may be required;
- The substances for which testing may be required;
- A description of the testing methods and collection procedures to be used, including an employee’s right to a confirmatory drug test to be reviewed by a licensed physician or doctor of osteopathy after an initial positive drug test result;
- The consequences of a refusal to participate in the testing;
- Any adverse personnel action that may be taken based on the testing procedure or results;
- The right of an employee to obtain written test results from the employer within five working days after he or she submits a written request for them, as long as the request is made within six months after the test date;
- The right of an employee to explain a positive test result to the employer in a confidential setting within 72 hours after he or she submits a written request for the opportunity, as long as the request is made within 10 working days after he or she was notified of the test result; and
- A statement of the employer’s policy on confidentiality of test results.
PERMITTED TESTING PURPOSES AND REQUIREMENTS
Employers may require individuals to undergo testing for any job-related purpose consistent with business necessity and the terms of the employer’s written policy. These purposes may include:
- Investigating, based on reasonable suspicion, whether an employee may be impaired or affected by drug or alcohol use that adversely affects job performance or the work environment;
- Investigating workplace accidents (as long as the testing is performed as soon as practicable after an accident and is only administered to employees whom the employer reasonably believes may have contributed to it);
- Maintaining safety (as long as the testing is performed on all or part of the workforce); and
- Maintaining productivity, the quality of products or services, or security of property or information.
In addition, an employer may require its employees to undergo testing on a random basis, as long as it uses a scientifically valid method of selection that ensures all covered employees have an equal chance of being chosen for testing.
Employers that conduct testing to investigate whether an employee is impaired or affected by drug or alcohol use must designate at least one employee to be responsible for determining whether reasonable suspicion exists to require an employee to undergo testing. The designated employee must receive at least 60 minutes of training on alcohol misuse and at least 60 minutes of training on the use of controlled substances.
SAMPLE COLLECTION REQUIREMENTS
Employers may require individuals to submit only urine or breath samples for testing, either or both of which may be used. Employers may also require employees and applicants to present reliable identification to the person who collects samples from them.
Employers must ensure that all sample collection is performed:
- Under reasonable and sanitary conditions; and
- In a manner that guarantees an individual’s privacy to the maximum extent consistent with reasonably ensuring that his or her sample is not contaminated, adulterated or misidentified.
In addition, any person who collects samples for an employer must:
- Allow each individual to be tested to provide medical information that may be relevant to the test, including identifying current or recently used prescription and nonprescription drugs; and
- Ensure that the collection, storage and transportation of each sample is reasonably designed to avoid the possibility of sample contamination, adulteration or misidentification.
Under the drug testing law, samples submitted by job applicants may be tested only for drugs. Samples submitted by employees may be tested for drugs or for alcohol impairment.
For employee testing, employers must schedule all tests during, or immediately before or after, a regular work period, and the time used for testing must be treated as work time for compensation and benefits. If an employee is required to undergo testing outside his or her normal work site, the employer must also reimburse him or her for reasonable transportation costs.
As long as testing complies with scientifically accepted analytical methods and procedures, employers may conduct tests either:
- On-site at their employees’ workplaces by a certified test administrator, using products that have been approved by the Food and Drug Administration for employee testing; or
- At a laboratory approved or certified by the Substance Abuse and Mental Health Services Administration or the College of American Pathologists, American Association of Clinical Chemists.
Employers that conduct on-site drug or alcohol testing must designate a trained and certified test administrator to:
- Complete the required sample documentation;
- Ensure that all samples collected on-site are kept in sight of those who submit them;
- Allow individuals who submit samples to observe the testing procedure and results; and
- Prepare written records of on-site test results.
Regardless of where a test is performed, all positive drug test results must be subject to confirmation by a different analytical process than the one used in the initial drug screen. An employer may not rely on a positive drug test to justify an adverse employment action unless:
- A confirmatory test has been performed; and
- The results of the confirmatory test have been reviewed by a licensed physician or doctor of osteopathy.
In addition, the physician or osteopath that reviews the results of a confirmatory test must:
- Contact the tested individual within 48 hours to offer an opportunity to discuss the confirmatory test result;
- Interpret and evaluate the positive results for legal use; and
- Report any result caused by prescription medication as negative.
ADVERSE EMPLOYMENT ACTIONS AND RESTRICTIONS
Employers may refuse to hire a job applicant or take any adverse employment actions against an employee based on his or her:
- Refusal to provide a testing sample; or
- Positive, confirmatory test result that indicates a violation of the employer’s written policy.
However, an employer may be sued for adverse employment actions it takes based on the result of a drug or alcohol impairment test if:
- The action is based on a false positive test result; and
- The employer knew or clearly should have known that the result was in error and ignored the true test result because of reckless or malicious disregard for the truth or the willful intent to deceive or be deceived.
For more information on Alaska’s drug and alcohol testing laws, contact RISQ Consulting or visit the Alaska Division of Public Health website.
By Tim Maudsley
This article published in the ADN is important to all property owners here in Anchorage, as many are currently operating older septic systems that may not be in compliance with current regulations. These new 2019 regulations were not well distributed to the community as a whole previously, and, with the large financial as well as environmental responsibility these septic systems carry, it is in the best interest of all that everyone that we thoroughly understand their impact.
By Tonya Mott
My house is full of Rebels! I may be obligated to post a warning sign on my front door:
How do I know my house is full of Rebels? My colleague, Ashley Snodgrass, shared The Four Tendencies quiz with our office and it was all downhill from there.
The Four Tendencies explain why we act and why we don’t act. Basically, how people tend to respond to expectations: outer expectations (a deadline, a “request” from a sweetheart) and inner expectations (write a novel in your free time, keep a New Year’s resolution).
Each of the Four Tendencies are summarized as:
- Upholders respond readily to outer and inner expectations
- Questioners question all expectations; they’ll meet an expectation if they think it makes sense
- Rebels resist all expectations, outer and inner alike
- Obligers meet outer expectations, but struggle to meet expectations they impose on themselves
I took the quiz, I made my reluctant husband take the quiz, and I self-diagnosed my four-year-old daughter…and surprise! We are all Rebels!
The results indicated that our Rebel motto is:
“I do what I want, in my own way. If you try to make me do something—even if I try to make myself do something—I’m less likely to do it.”
Now these results might seem to cause constant discord, but for the most part, we have tons of fun together and the love is always there. However, this has put me on a journey to figure out how we can use this knowledge of our tendencies to live in a more consistent, and predictable harmony.
If you think you may be living and working with Rebels (or perhaps the Rebel is you) take the tendency quiz to gather more insight on why you and those around you react to expectations the way they do.
To learn more about the tendencies and improve my communication with others here are the resources I’m using:
Podcast: https://gretchenrubin.com/podcasts/ (also available on apple and Spotify – Happier with Gretchen Rubin)
By Andrew Kupperman
Are there any Jimi fans reading this? Well, the experiences I want to talk about are a bit different (and work appropriate) from what he was probably talking about. It’s also a bit different from how we might talk about experiences within the scope of what we do at work on a day to day basis. Spoiler alert: this blog post isn’t about job interview questions such as “tell us about a time where you dealt with a difficult person.”
Experience has been a common theme in some of my past blog posts. I’m a firm believer employers should be doing everything in their willpower to provide employees a great experience at work, and I feel it’s the key to recruiting, retaining, and rewarding the people that keep your organization’s doors open. In the work setting, this can be done a number of ways: through perks offered by the company, the technological tools provided to employees, and even the general culture an organization emanates, which will undoubtedly impact how employees interact with and treat one another.
However, I think some organizations don’t always think about their role/s within the community in which they operate. Don’t get me wrong; I know there is a lot of good put into the community by many organizations by way of donations to non-profits and sponsorships of events. And I feel that should continue. But, organizations should also be asking about what else they can do to improve their communities, and how they can activate their employees’ engagement with this initiative.
At the recent Anchorage Economic Development Council, Chris Fair of Resonance Consultancy gave a presentation (if you didn’t get the chance to attend, you can watch it for free here!) centered around the factors that determine what makes a place great to live in, visit, or to do business, and how these factors can create prosperity. I may still be a Cheechako of a mere 5 years, but I love Anchorage, and have a burning in my gut to make it an even better place.
One of the take-aways I had from Chris’s presentation was that Anchorage is lacking in putting together those “instagrammable” moments, or in other words, the posting of experiences to the wide depths of the internet for all to see. How many times have you seen an awesome looking picture someone posted on social media, and did more research on that photo or posted a comment to find out more about it? Social media plays a big part in today’s world in how places become more attractive to outsiders to visit, to do business in, or live. It also influences the current inhabitants to spur more community involvement.
So what can we do as organizations to promote this? It all comes back to those good experiences you try to give employees. See what community events are happening and encourage your team to be a part of them. These could be non-profit related events, walks for a cause, or even something as simple as food trucks gathering in a town square. Anything that helps to bring people together is something that could end up as positive for the community. And, when your organization does get involved, make sure someone is taking pictures and spread the word about it on social media! This only serves to improve our community, as well as give it some due exposure to the awesome things happening in Anchorage.
At RISQ Consulting, we have a task force designed specifically for this. One of the things we wanted to convey was that this wasn’t being done as an obligation for employees, or as a marketing ploy. It’s important for the underlying drive to be centered around the improvement of the community in which someone works, lives, and plays. I think that is something most people can get behind without much further persuasion.
At the end of day, this type of initiative has oodles of positives for any organization. These experiences can help build teams, get employees to come out of their comfort zones for personal and professional development, as well as foster general interaction with others in the community. Most importantly, this will give employees the satisfaction in knowing they work for an employer who cares about improving their community, and provides them the opportunity to have experiences that contribute to that improvement.
Forget Your Ginko Supplements, and Keep on Forgetting Things: A Valuable Share “In Praise of Organizational Forgetting”
By Blanche Sheppard
I had no idea who billionaire Barry Diller was until I read a recent article about his adoption of deliberate forgetfulness as a business concept. He mentioned that remembering all of your successes prevents you from future advancements, which seems so counterintuitive. Don’t past victories bolster your confidence so that you can go out and achieve more? Barry Diller argues instead that if you can brush away your wins, forcing yourself to start again from a humble place, you can continue to succeed in new and exciting ways.
The research of Mark Easterby-Smith and Marjorie Lyles supports Barry Diller’s concepts. Their article in the Journal of Management Inquiry is an oft-cited example for how “forgetting, in the right circumstances, can be beneficial for companies.” I would highly recommend reading “In Praise of Organizational Forgetting” to see if you should stop taking all those Ginko supplements and instead apply yourself to forgetting your past successes.
By Tim Maudsley
Many of our current and prospective clients have asked RISQ about how to apply for funding and loans to help with earthquake damage sustained in the November 30th event. The Federal Government had not approved Alaska’s request for a major disaster declaration until January 31st, when President Trump approved the earthquake as a major disaster, opening additional recovery funding for Alaskan residents and businesses. The article below from Must Read Alaska summarizes the approval well, and is helpful in terms of how to apply for aid if you experienced losses.
By Tim Maudsley
RISQ Consulting attended the 2019 Anchorage Economic Development Corp (AEDC) Luncheon, and I am happy to hear that the news was relatively positive about the 2019 economy as well as the business confidence index. Surveys showed a mostly positive outlook for business since 2014, real estate sales and prices were higher in 2017, and Anchorage is projected to add jobs for 2019 for the first time in 3 years. Concern still centers around oil prices and production, the State fiscal budget, the cost of healthcare, and the Port of Anchorage, which is now estimated to cost more than $2B to repair. I would highly recommend taking a look at the KTVA report, as understanding the local economic forecast can be just as important as knowing how to dress for the weather waiting outside your arctic entry.
By Alison Riggan
We’ve all had them, those conversations that last 5 seconds and consist entirely of niceties and nothing of substance. We have been conditioned as a society to give auto-responses without a second thought, sacrificing quality conversation. But what happens if we throw a curveball into the conversation?
I recently stumbled upon a comedic article by Chris Colin and Rob Baedeker that challenges people to break the mold of standard conversations and “turn small talk into smart conversation” by:
• Asking for stories, not answers
• Breaking the mirror (stop blindly agreeing out of politeness)
• Leapfrogging over the expected response
After reading this article, I realized how guilty I am of contributing to an endless cycle of bland conversations. I am challenging myself to throw a curveball in at least one conversation a day and I challenge you to do the same.
Read this article for a good laugh as well as to find some conversation inspiration.